Return Policy

Refund Policy

Effective Date: June 2026

Thank you for shopping with emuriel.

Customer satisfaction is important to us, and we strive to provide quality products together with dependable customer service. If you encounter any issue with your purchase, please contact our support team before taking further action. To help us assist you efficiently, include your Order Number and the email address used when placing your order.

Please review this Refund Policy carefully before requesting a refund or return. Nothing in this policy limits any rights that cannot be excluded under applicable law.

1. Return Eligibility

Every order placed through the emuriel online store is carefully prepared and inspected before shipment.

Unless otherwise stated in this policy, completed purchases are considered final after the order has been confirmed.

Because of hygiene standards, product handling requirements, and operational considerations, we generally do not accept returns or exchanges for change-of-mind purchases.

Exceptions may be considered in situations such as:

• The product contains a verified manufacturing defect.
• An incorrect item was shipped due to a fulfillment error.
• The package or product was damaged during transportation.

Each request is reviewed individually based on the information provided.

2. Damaged, Defective, or Incorrect Products

Before every shipment, products undergo quality inspections to help ensure they meet our standards.

If you receive a damaged, defective, or incorrect item, please notify our Customer Support Team as soon as possible.

To qualify for review, your request must be submitted within 7 calendar days after the carrier confirms delivery.

Please contact us at:

support@emuriel.com

To help us investigate your request, please include:

• Order Number
• Email address used for the purchase
• A detailed description of the issue
• Clear photos or videos showing the product condition
• Photos of the shipping package, when applicable

Our support specialists will carefully review the submitted information.

If your claim is approved, we may provide one of the following solutions, depending on the circumstances:

• Replacement of the affected product
• Partial refund
• Full refund

All claims are evaluated on a case-by-case basis.

3. Return Shipping Costs

If a return is approved because the product is defective, damaged during transportation, or incorrect due to a fulfillment error, emuriel will provide return instructions and, where appropriate, a prepaid return label or reimbursement of reasonable return shipping costs. Do not send the product back before receiving written authorization from our Customer Support Team.

Returns requested for personal reasons, including a change of mind, preference for a different color, size, or style, are generally not accepted. If emuriel approves such a return as an exception, the customer is responsible for the return shipping costs and any applicable original shipping charges.

4. International Returns and Return Address

emuriel is operated from Hong Kong and does not currently advertise or provide a U.S. return warehouse. When an international return is approved, the return destination and instructions will be provided in writing by our Customer Support Team before the item is shipped.

Unless emuriel confirms otherwise in writing, approved returns are directed to our Hong Kong return address:

For defective, damaged, or incorrectly fulfilled orders, emuriel may provide a prepaid return label or reimburse reasonable return shipping costs where appropriate. For a return approved as an exception for personal reasons, the customer is responsible for international return shipping, customs charges, taxes, and any other costs charged by the carrier or destination country.

International return delivery times vary by destination, carrier, customs processing, and the shipping service selected. No fixed return delivery time can be guaranteed. Customers should keep proof of postage and tracking information until the return has been reviewed.

5. Non-Returnable Items and Conditions

Unless required by applicable law, the following items or conditions are not eligible for return or exchange:

• Items returned because of a change of mind or personal preference, unless emuriel has approved an exception in writing.
• Items that have been worn, used, altered, resized, repaired, or damaged after delivery by the customer.
• Items returned without the original packaging, protective materials, accessories, or other components supplied with the order, where applicable.
• Items with signs of misuse, accidental damage, or improper care.
• Items sent back without prior written authorization from emuriel.

6. Refund Processing

Once a refund request has been approved, the refund will be issued to the original payment method used during checkout.

Refunds are generally processed within 7–12 business days.

Processing times may vary depending on your bank, credit card issuer, or payment provider.

7. Exchange Policy

emuriel does not provide standard product exchanges based solely on personal preference, including requests for:

• Different colors
• Different sizes
• Alternative product styles

Replacement requests may only be approved when:

• The received item has a confirmed manufacturing defect.
• The wrong product was shipped.
• The claim has been reviewed and approved by our Customer Support Team.

Whenever possible, approved replacements will be shipped as the same product model or variation originally ordered.

8. Unauthorized Returns

Please do not return any products without first obtaining written authorization from our Customer Support Team.

Before sending any item back, customers must:

• Contact Customer Support.
• Provide the required order details and supporting evidence.
• Receive official return instructions and authorization.

Packages returned without prior approval may be refused or returned to the sender.

emuriel is not responsible for unauthorized return shipments, including lost packages, additional shipping expenses, replacement requests, or refund claims associated with those returns.

Customer Support

If you have any questions regarding refunds, returns, replacement requests, or product-related concerns, please contact us using the information below.

Brand

emuriel

Customer Support Email

support@emuriel.com

Phone

+(852)28563139

Business Address

Return Address

Thank you for choosing emuriel. We sincerely appreciate your confidence in our products and services. Our team remains committed to providing reliable customer support and a fair, transparent resolution process whenever assistance is needed.